NetBackup Troubleshoot


1. Log files
– NetBackup
Logs
/usr/openv/netbackup/logs
(Unix)
Install_path<install_path>\NetBackup\logs (Win)
– Unified
Logs
/usr/openv/logs
(Unix)
<install_path>Install_path<install_path><install_path>\NetBackup\logs
(Win)
– NetBackup Media Manager Logs
/usr/openv/volmgr/debug
(Unix)
<install_path>Install_path<install_path><install_path><install_path>\volmgr\debug
(win)

Obs.: Media manager Logs need be created.
Be aware with log
level, they can increase an fill the directory (File system) and the NetBackup
will stop to work.

2. Name
Resolution
You need ensure that name resolution is working correctly,
verify DNS and DNS reverse.

3. Commands
you can use for day by day trouble shooting

– Command to list
Process are
runing
/usr/openv/netbackup/bin/bpps
-x

– All process
/usr/openv/netbackup/bin/bpps -a

– List
Jobs
/usr/openv/netbackup/bin/admincmd/bpdbjobs

<install_path><install_path><install_path>-
Command used to confirm the successful lookup of the client
name
/usr/openv/netbackup/bin/bpclntcmd -hn
client_name
/usr/openv/netbackup/bin/bpclntcmd -ip client_ip


Commands used to expire or to calculate a new retention for a
media
/usr/openv/netbackup/bin/bpexpdate -m ACB001 -d 0
– Change
expiration of copy 2, does not afect copy
1
/usr/openv/netbackup/bin/bpexpdate -backupid eel_0904219764 -d 12/20/2010
08:00:00
-copy 2
– If bpxpdate don’t work to expire the media execute the
command before use bpexpdate
/usr/openv/volmgr/bin/vmquery -deassignbyid
media_ID pool_number stat
– To check pool_number and
stat
/usr/openv/volmgr/bin/vmquery -m media_ID

– Command to list
configured Storage Units
/usr/openv/netbackup/bin/admincmd/bpstulist
-L

– Command to list configured
Policies
/usr/openv/netbackup/bin/admincmd/bppllist policy_name -L


Command used to perform operator functions on
drives
/usr/openv/volmgr/bin/vmoprcmd

– Command used to display media
status
/usr/openv/netbackup/bin/admincmd/bpmedialist -rl 1

– Script to
make a media
report
/usr/openv/netbackup/bin/goodies/available_media

<install_path><install_path><install_path>-
Command to unfreeze medias
/usr/openv/netbackup/bin/admincmd/bpmedia
-unfreeze -m ACB001

– Text interactive menu to administrate NetBackup
when you can’t access the
GUI.
/usr/openv/netbackup/bin/bpadm


Command to report media contents of a robotic
library
/usr/openv/volmgr/bin/vmcheckxxx -rt tld -rn 1 -list

– Command
to inventory a robotic library
/usr/openv/volmgr/bin/vmupdate -rt tld -rn 1
-full [-interactive] -use_barcode_rules

– Command to manager EMM server –
bee careful using this
command
/usr/openv/netbackup/bin/admincmd/nbemmcmd
This command can be
used to list servers, medias, include new servers see nbemmcmd (1M)

– To
delete a media manger
nbemmcmd -deletehost -machinename media_server
-machinetype media

– To delete a tape
nbemmcmd -deletemedia -mediaid
ABC001 -originhost server

– To tell you if which boxes are have a
emmserver and if they are reachable
nbemmcmd -getemmserver

– Will let
you know if there are any media conflicts
nbemmcmd -listmedia
-conflicts

– Will let you know what hosts are seen as media_managers and
master servers
nbemmcmd
-listhosts
<install_path><install_path><install_path>
4. Sybase trouble
shooting
<install_path><install_path><install_path>-
Database Files
/usr/openv/db/data
(Unix)
<install_path>Install_path<install_path><install_path><install_path><install_path>\NetBackupDB\data
(Windows)

– Binary Files
/usr/openv/db/bin
(Unix)
<insttall_path>Install_path\NetBackup\bin (win)

– To create a
blank DBDB database for the recovery
http://seer.entsupport.symantec.com/docs/284299.htm


Database Administration tool (since NetBackup 6.5.2)
/usr/openv/db/bin/dbadm
(Unix)
<install_path>\Veritas\NetBackup\bin\bpadm (Win)

Be careful to
use this tool, some operations can stop and destroy
database.

5. NetBackup Consistency Check (NBCC)
utility
The NBCC command executes the NBCC utility that is used
to confirm the integrity of portions of the NetBackup catalog related to tape
media. This check includes the review of configured storage units, 5.x volume
database hosts, 6.xEMMservers, tape media, and images associated with tape
media.
If NBCC detects
catalog inconsistencies, it generates a set of output files. It can create a
support package bundle of these files by using available system
utilities.
More information about the NBCC utility is available in the Using
NetBackup Utilities section of the NetBackup Troubleshooting Guide.

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